Successful IT Business Service Certification for the ETH IT Services
As of June 25 2009, our organization is «ISO/IEC 20000» certified! This makes us the first Swiss university to receive this kind of certification.
ISO/IEC 20000 is an internationally recognized standard specifically aimed at IT Service Management, defining the requirements for professional delivery of IT managed services. Concepts are based on the following objectives:
- Customer focus
- Improved communication between IT service providers and customers on the basis of clear service descriptions and parameters defined in service level agreements
- Clearly defined principles for the entire service supply chain
- Risk reduction for relevant Business Services
- Continual Service Management improvement by quality tracking
- Reduced long-term costs for development and delivery of IT services
- Greater productivity and better use of employee skills and experience
How certification was achieved.
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