The IT Services all-inclusive package
ITS Service Delivery now offers an „all-inclusive package“.
- hardware
- licenses
- security
- support
- backup
Consultations for all IT issues are also included.
An important success factor is the excellent cooperation and mutual trust between the ITS and its customers.
Support Services
Support services cover 1st / 2nd / 3rd level support plus the complete life cycle of the workstation’s hardware and software.
Hardware Procurement
Laptops and desktops are procured solely by the ITS and chosen from the standard range as defined in our fleet policy. This allows better negotiation prices. The hardware renewal cycle is 4 years.
Fleet Policy
Software Licensing and Ordering
Each IT-support group manages and finances its organisational unit’s IDES licenses. This significantly reduces the customer’s administrative work. The support group also advises units on procurement of software products unavailable from IDES. These products must be paid by the respective professorship.
IT Infrastructure / Consistent use of ITS services
We consistently rely on the ITS services. The complete service catalog is published at the following URL:
http://www.id.ethz.ch/services/a_z_EN
Contact
Yasmin Irani, Head ITS Service Delivery
yasmin.irani@id.ethz.ch
Tel: +41 44 632 58 06
Posted on
in News English
